Privacy Policy

Effective date: July 10, 2026

This Privacy Policy explains how Coach Contact Finder (“we,” “us,” or “our”) collects, uses, discloses, and retains information when you use the website, create an account, purchase access, contact support, or submit a correction, removal, privacy, or refund request.

1. Information We Collect

Account information

When you register, we collect the name and email address you provide. We also store account status information, such as whether your account has paid access and whether it has administrative privileges.

Password information

We store a one-way cryptographic hash of your password rather than the plain-text password. You are responsible for keeping your password confidential.

Payment and transaction information

Payments are handled by Stripe. We do not directly store full payment-card numbers or card security codes. Stripe may collect payment details, billing information, contact information, device information, IP address, fraud signals, and transaction information under Stripe’s own privacy terms. We may receive limited transaction information from Stripe, such as payment status, session identifiers, customer email, amount, date, and product purchased.

Technical and usage information

When you use the Service, our hosting provider and application may process technical information needed to deliver and secure the Service, such as IP address, browser type, device information, timestamps, requested pages, login attempts, error information, and security or rate-limit events. We do not currently use third-party advertising trackers or sell personal information for targeted advertising.

Communications and requests

If you email us, request support, ask for a refund, report an error, request account deletion, or submit a correction or removal request, we collect the information included in that communication and any information reasonably needed to evaluate and respond to it.

Directory information

The directory contains professional contact and role information believed to have been made publicly available by schools, athletic departments, staff directories, or other public sources. Directory records may include a person’s name, job title, school, conference, subdivision, publicly listed email address, publicly listed telephone number, source link, source season, and research date.

2. How We Use Information

We use information to:

• create, authenticate, and maintain accounts;
• process and verify purchases and activate paid access;
• provide search, filtering, directory, support, and administrative features;
• prevent fraud, abuse, account sharing, scraping, and unauthorized access;
• enforce our Terms of Use and protect users, the Service, and third parties;
• respond to support, privacy, refund, correction, and removal requests;
• maintain, troubleshoot, secure, and improve the Service;
• comply with legal obligations and valid legal requests;
• create aggregated or de-identified information that does not reasonably identify a person.

3. Cookies and Similar Technologies

The Service uses essential session technology to keep users logged in and support account security. Stripe and Render may use cookies or similar technologies as described in their own policies. We do not currently use behavioral advertising cookies.

4. How We Disclose Information

We may disclose information in the following circumstances:

• Service providers: to companies that help operate the Service, including Stripe for payment processing and Render for hosting, databases, networking, logs, and infrastructure.
• Legal and safety reasons: when reasonably necessary to comply with law, legal process, government requests, protect rights or safety, investigate fraud or abuse, or enforce agreements.
• Business transfers: in connection with a merger, sale, financing, reorganization, or transfer of all or part of the business, subject to appropriate safeguards and applicable law.
• With your direction or consent: when you ask us to disclose information or otherwise authorize disclosure.

We do not currently sell personal information or share personal information for cross-context behavioral advertising.

5. Data Retention

We retain account information while an account remains active and for a reasonable period afterward as needed for security, dispute resolution, fraud prevention, accounting, legal compliance, and enforcement. Support, correction, removal, privacy, and refund communications may be retained as needed to document and resolve the request. Technical logs may be retained by us or our providers for operational and security purposes according to provider settings and policies. We may retain de-identified information that no longer reasonably identifies an individual.

6. Security

We use reasonable administrative and technical measures intended to protect information, including password hashing, access controls, server-side authorization, rate limiting, encrypted HTTPS connections provided through our hosting environment, and use of a third-party payment processor. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Requests

You may request access to, correction of, or deletion of your account information by emailing coachcontactfinder@gmail.com. You may also request correction or removal of a directory entry. Please identify the account or entry and describe the requested action. We may request reasonable verification before acting. We may retain information when required or permitted for legal, security, fraud-prevention, or recordkeeping purposes.

Depending on where you live, applicable law may provide additional privacy rights. We will evaluate verified requests under applicable law and will not unlawfully discriminate against you for exercising a privacy right.

8. Children’s Privacy

The Service is not directed to children under 13, and children under 13 may not create accounts or submit personal information. If we learn that we have collected personal information directly from a child under 13 without legally sufficient authorization, we will take appropriate steps to delete it. Users under 18 should use the Service only with permission and supervision from a parent or legal guardian.

9. Third-Party Sites and Services

The Service may link to school websites or other third-party services. Stripe, Render, and linked websites have their own privacy practices. This Policy does not control how those third parties collect, use, retain, or disclose information.

10. International Users

The Service is operated from the United States, and information may be processed in the United States or other locations where our service providers operate. Privacy protections may differ from those in your jurisdiction. By using the Service, you understand that information may be processed in those locations, subject to applicable law.

11. Changes to This Policy

We may update this Privacy Policy as the Service, providers, or legal requirements change. The revised version will be posted with a new effective date. We may provide additional notice of material changes when appropriate.

12. Contact Us

Privacy questions, account deletion requests, directory correction or removal requests, refund requests, and security concerns may be sent to: coachcontactfinder@gmail.com.

This Privacy Policy is a practical disclosure based on the Service’s current design. It is not a substitute for advice from a licensed attorney regarding privacy laws that may apply to your specific business or users.